The Journey to Your New Front Door

We know that a move is more than just a change of address — it’s a transition. We treat the shipping of your keepsakes with the same reverence we use in our lab. Here is how we ensure your memories arrive safely at your new home.

Every commission has its production timeline confirmed in the quotation. Timing depends on the model size, detail, materials and any smart features. Production begins after design approval.

Shipping time is separate from production time. Your delivery estimate is confirmed with your shipping arrangements.

We use archival-grade, eco-friendly cushioning and double-walled boxes. We pack each item as if it were our own family heirloom, ensuring it can withstand the bumps of the road to reach you in pristine condition.

The moment your keepsake leaves our lab, you will receive a tracking number. We invite you to follow its journey.

If you are in the middle of a move and need to change your delivery address last minute, please email us immediately. We understand that plans shift during a transition.

Transitions are stressful enough. In the rare event that your keepsake is damaged during transit, do not worry.

Simply take a photo of the package and send it to us. We will move you to the front of our production line and ship a replacement at no cost to you, immediately.

Your peace of mind is our priority.

Free shipping to Canada and the United States on orders over CAD $300. For other destinations, contact us for a shipping quote before ordering.

Shipping origin and delivery terms are confirmed in your quotation and invoice. Carrier and customs delays can affect delivery dates.

If you are shipping this as a gift to a parent who has just moved into assisted living or a smaller home, please let us know in the order notes.

We will include a handwritten card with your message to make the homecoming even more special. Just tell us what you’d like to say — we’ll make sure the words arrive with the memory.