Frequently Asked Questions

Everything you need to know about commissioning a custom 3D home model from ClearCut Custom Lab.
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FAQ

Ordering & Process

What do you need from me to get started?

Just a street address or a few clear photos of the property. We use satellite imagery and your reference photos to hand-model a faithful 3D replica. No blueprints or technical drawings needed.

How long does the process take?

After placing your deposit, you'll receive a digital preview within 24–48 hours for approval. Once approved, printing and finishing takes 7–10 business days. Rush orders can be accommodated — contact us to discuss timelines.

What's the difference between Essentials, Heritage, and Architectural?

Essentials Series — A clean monochromatic model focusing on the architectural silhouette. Great as a minimalist display piece.

Heritage Series — High-fidelity textures and custom color-matching for exact replication. Our most popular option for memory care and family gifts.

Architectural Series — Museum-grade precision with advanced structural complexity. Designed for professional-grade architectural display with specialized smoothing finishes.

Can I make changes after seeing the digital preview?

Absolutely. We send a high-definition 3D visualization for your approval before printing begins. You can request adjustments to details, colors, or proportions at that stage at no extra charge.

What if my house has been demolished or significantly altered?

We can work from old photographs, Google Street View historical imagery, or any reference you have. Our designers are skilled at reconstructing properties from limited references. The more photos you can provide, the more detailed the final model will be.

Shipping & Care

Do you ship internationally?

Yes, we ship worldwide. All models are carefully packaged with custom foam inserts to ensure they arrive safely. Domestic orders over $200 ship free. International shipping costs are calculated at checkout.

How should I care for my model?

Our models are built to last generations. Keep them out of direct sunlight to preserve color vibrancy. Dust gently with a soft brush or compressed air. Avoid submerging in water. Heritage and Architectural series models have a protective clear coat for added durability.

What if my model arrives damaged?

We stand behind every piece we create. If your model arrives damaged, contact us within 7 days with photos of the damage and packaging. We'll replace it at no cost to you.

Can I order multiple copies as gifts?

Yes! Sibling sets are one of our most popular orders. Once we've modeled a home, additional copies are produced at a reduced cost. Perfect for giving each family member their own piece of the family home.

Memory Care & Gifting

How does a 3D home model help someone in memory care?

Touch is a powerful memory anchor. A physical model of a familiar home engages tactile memory in ways photographs cannot. Residents can trace the roofline, feel the porch they sat on for decades, and use the model as a conversation starter with visitors and staff. Occupational therapists and senior care professionals have recognized tactile objects as tools for reducing agitation and supporting reminiscence therapy.

Is this appropriate as a gift for someone with dementia?

Many of our clients commission models specifically for loved ones with dementia or Alzheimer's. The familiar shape and physical presence of their home can provide comfort and spark memories even when verbal communication becomes difficult. We recommend the Heritage or Architectural series for maximum tactile detail.

Can I order this on a short timeline? My parent is moving soon.

We understand these transitions often happen quickly. Our standard turnaround is 7–10 business days after approval, but we offer expedited production for urgent situations. Contact us directly and we'll work with your timeline.